In the FAQ below you will find answers to the most frequently asked questions. If you can not find the answer to your question, please contact us.
Once you have purchased and paid for your item, you receive an order confirmation. The order confirmation is proof of your purchase. Next weekday after your purchase, you will be contacted by us to arrange the final details of your purchase.
We use different suppliers for different services. Through close coorporation with suppliers, we target quality and stability as continious improvement.
Great service creates costumer value, hence we do appreciate customer feed back.
After moving in, you will receive the Move In report. Please save this report. It proides the basis for the final settlement at the time of move out. If comments from the tenant are made, please also save these.
After move out you will receive a Move Out report. If you are a landlord, compare the Move In report with the Move Out report. If any discrepancies, please make a note and inform the tenant within 14 days. Once the reports have been reviewed and you have made a list of the inconsistencies, you should consider whether issues are related to common wear and tear or in fact worn/damaged. Wear and tear can be expected - at least to some degree.
If there is a breach of contract, you must determine the cost of repairing the damage. The price of the improvements must be reported to the tenant no later than 6 weeks after move out. If you are a tenant, you must review the landlord's list for inconsistencies. If it is listed correctly, you can expect an early settlement. Any inconsistencies in the landlord's list should be noted.
If the landlord and tenant can not agree on the deposit statement, we suggest initially that both parties consider the matter objectively and with a view to an amicable solution. If it is not possible to reach an agreement, the case proceeds to court.
When you know when to move out, please contact us and book a time. Especially around the end of the month there may be a lot of demand, the sooner you book, the better.
Approval Guarantee is an additional security we provide on some of our products. This means that you, whether you are a tenant or landlord, are guaranteed that the purchased service meets the requirements expected in the industry. If not, we'll redo it right away. You will find approval for cleaning, window cleaning and painting tasks.